(a) We offer a satisfaction guarantee. If you are not satisfied with the item you purchased, you can request a refund within 30 days of receiving it.
(b) To obtain a refund, please ensure that the item is unused, intact and in its original packaging.
(c) Refunds will be processed using the original payment method you used to pay for the item. It may take some time to process a refund, depending on your payment provider.
2. Return Process
(a) Please contact our customer service team with your order number and reason for return.
(b) We will guide you through the detailed steps and address for returning the item.
(c) Return shipping costs are borne by the customer, unless the item has quality issues or we sent the wrong item.
3. Special Circumstances
(a) Customized or personalized items are generally not eligible for refunds, unless the item has quality issues.
(b) The refund amount will not include the original shipping cost, unless the item has quality issues or we sent the wrong item.
4. Contact Us
If you have any questions or need assistance regarding refunds and returns, please contact our customer service team at:
